Your utility invoices are wrong. Most operators never find out.
Boutique utility processing and auditing for AppFolio operators managing mid-size multifamily portfolios. We handle the data work, catch what your current process misses, and give your team the numbers to answer any question on the spot.
THE PROBLEM
Utilities are your third-largest controllable expense. They should not be an afterthought.
Every dollar you recover in utility costs goes directly to NOI. Unlike rent increases, there are no margin haircuts. The money is already there. It is just leaking.
$40K
per month wasted by property staff on manual billing tasks
lost annually on average to vacant unit utility theft
132 hrs
15-38%
of utility invoices contain errors that go undetected
WHAT WE DOEnd-to-end utility management, built into your AppFolio workflow.
We process, audit, and reconcile your utility invoices directly inside AppFolio. Your AP team gets a clean, coded bill ready to approve. Nothing else lands on their desk.
Invoice Auditing & AP Processing
We retrieve, validate, and enter invoices into AppFolio coded to the correct GL account. Accrual-basis, audit-ready financials.
Vacant Unit Cost Recovery
We cross-reference move-in dates against utility transfer dates, flag violations, and bill the tenant including penalty fees.
Anomaly Detection
We retrieve, validate, and enter invoices into AppFolio coded to the correct GL account. Accrual-basis, audit-ready financials.
Billing & Ledger True-ups
RUBS or flat-fee billing with consistent 30-day cycle normalization and move-out estimations. Bulk uploaded to tenant ledgers.
WHY GRID HARBOR
Transparent by Design
The legacy providers process your bills and are hard to contact. When a resident calls about a spike, you are left guessing. We give you the math, the data trail, and the exact language to handle it. If you are already paying a vendor and still fielding confusion calls and unresolved errors, you are paying for a data pass-through, not utility management.
Consistent 30-day billing cycles, even when municipalities bill erratically
Accrual accounting alignment so your CFO’s financials are clean every quarter
Full audit trail on every charge. No black box.
We never touch your money. Bills go into AppFolio and you pay them directly from your own accounts.
You work directly with our team. Not a ticketing system.
Start with a free forensic audit.
We pull your historical utility data, identify billing errors, flag vacant unit cost leakage, and hand you a dollar-figure summary of what your current process has missed. No retainer required to see the numbers.